Terms and Conditions

Man With a Van Barnet Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Barnet provides man and van and related removal services. By making a booking, using our services, or allowing our personnel to access your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, unless the context otherwise requires:

Customer means the person, firm, or organisation requesting or paying for the services.

Services means any removal, transport, loading, unloading, packing, moving, or related services carried out by Man With a Van Barnet.

Vehicle means any vehicle used by us to provide the services.

Goods means the items, furniture, personal belongings, or other property which are the subject of the services.

Contract means the agreement between the customer and Man With a Van Barnet incorporating these Terms and Conditions.

2. Scope of Services

Man With a Van Barnet provides man and van services, small and medium removals, collection and delivery of items, and related services as agreed with the customer at the time of booking. The exact scope of services for each job will be confirmed in the booking confirmation, including the date, time, service address, and price structure.

We reserve the right to refuse to transport goods which, in our reasonable opinion, are dangerous, illegal, or unsuitable for carriage in a standard removal vehicle.

3. Booking Process

3.1 A booking may be made by the customer using our online form or other accepted communication methods. A booking is not confirmed until we have accepted it and provided written or electronic confirmation.

3.2 At the time of booking, the customer must provide accurate information including collection and delivery addresses, access details, parking constraints, size and quantity of goods, presence of stairs or lifts, and any special handling requirements.

3.3 Quotations are based on the information provided by the customer. If the information supplied is inaccurate or incomplete, we may amend the quotation, apply additional charges, or decline to carry out the work.

3.4 Bookings may be on an hourly rate basis or a fixed fee basis, as agreed at the time of confirmation. Any minimum hire period will be stated in the quotation or confirmation.

4. Prices and Payment

4.1 All prices quoted are in pounds sterling and, unless expressly stated, are exclusive of any applicable taxes, tolls, congestion charges, parking fees, or charges imposed by third parties.

4.2 The price for the services will be as stated in the quotation or booking confirmation. Additional charges may apply where:

(a) the work takes longer than estimated due to reasons beyond our control, including but not limited to inadequate preparation, restricted access, waiting time, or additional items not disclosed at the time of booking;

(b) the customer requests additional services on the day of the move;

(c) there are unexpected access issues requiring extra labour or equipment.

4.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the services, or in accordance with the payment terms stated in the confirmation. We reserve the right to require a deposit or full prepayment for certain bookings.

4.4 Payment may be made by accepted card or other approved methods as notified to the customer. We do not accept cheque payments unless expressly agreed in advance.

4.5 If payment is not made when due, we may charge interest on overdue amounts at the statutory rate and may withhold delivery of goods until payment is received in full.

5. Customer Responsibilities

5.1 The customer is responsible for:

(a) ensuring that all goods are packed safely and suitably for transport, unless packing services have been expressly agreed as part of the contract;

(b) securing or removing any fixtures, fittings, or appliances prior to the arrival of our team, unless otherwise agreed;

(c) arranging suitable parking and any necessary permissions or permits at collection and delivery addresses;

(d) being present, or appointing a representative, at both collection and delivery locations to provide access and specify the placement of goods;

(e) ensuring that the goods being moved do not include any prohibited, dangerous, perishable, or illegal items.

5.2 The customer must inform us in advance of any items requiring special handling, including but not limited to pianos, safes, fragile antiques, high-value items, or items of unusual size or weight.

6. Cancellations and Amendments

6.1 The customer may cancel or amend a booking by contacting us using the same communication method used for the original booking or another accepted method.

6.2 If the customer cancels a booking, the following charges may apply unless otherwise stated in the booking confirmation:

(a) More than 72 hours before the scheduled start time: no cancellation fee, and any deposit paid may be refunded or applied to a future booking at our discretion.

(b) Between 24 and 72 hours before the scheduled start time: we may charge up to 50 percent of the quoted price or retain any deposit paid.

(c) Less than 24 hours before the scheduled start time or on the day of service: we may charge up to 100 percent of the quoted price.

6.3 If the customer is not present at the agreed time and location, or if access is not available, this may be treated as a last-minute cancellation and charges may apply.

6.4 We will use reasonable efforts to accommodate date or time changes requested by the customer, but this cannot be guaranteed and may result in amended pricing.

6.5 We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, we will offer an alternative date or a refund of any prepayments, and this will be the full extent of our liability.

7. Loading, Transport and Delivery

7.1 We will take reasonable care in loading, securing, transporting, and unloading the goods. The customer agrees that minor marks or scuffs which are consistent with normal handling and transport are not considered damage.

7.2 The customer must ensure that all fragile or high-value items are clearly identified. If such items are not highlighted to us, we cannot accept responsibility for damage that occurs in normal transit.

7.3 Our personnel may decline to move any item which they reasonably believe cannot be safely handled, would cause damage to the property, or would pose a risk to health and safety.

7.4 It is the customer’s responsibility to check that all goods have been collected and delivered before our personnel leave the final address. We are not responsible for items left behind or misdirected due to insufficient instructions.

8. Liability and Limitations

8.1 We will provide the services with reasonable care and skill. Our liability for loss of or damage to goods arising from our negligence is limited as set out in this section.

8.2 We shall not be liable for:

(a) any loss or damage arising from inadequate or improper packing by the customer, unless we have provided a packing service as part of the contract;

(b) loss or damage to goods where the damage pre-existed before we handled them;

(c) loss of or damage to concealed items not apparent upon visual inspection, including internal workings of electrical or mechanical items;

(d) loss of data or information stored on computers, devices, or other electronic equipment;

(e) indirect or consequential loss, such as loss of profit, loss of revenue, or business interruption.

8.3 To the fullest extent permitted by law, our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed the lower of the replacement value of the goods or a reasonable limit applicable to the job. If the customer wishes to declare specific high-value items, this must be done prior to the booking and may result in an additional charge.

8.4 We shall not be liable for delays or failure to perform our obligations where such failure is due to circumstances beyond our reasonable control, including traffic, road closures, accidents, severe weather, acts of government, or industrial action.

8.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be excluded under UK law.

9. Insurance

9.1 We will maintain such insurance cover as is customary for a man and van removal service provider. This may include public liability insurance and, where applicable, goods in transit insurance.

9.2 The existence of insurance does not increase our liability beyond the limits set out in these Terms and Conditions. It is the customer’s responsibility to arrange any additional cover they require for high-value or particularly fragile items.

10. Waste, Recycling and Disposal Regulations

10.1 Man With a Van Barnet operates in accordance with applicable UK waste management regulations. We are not a general rubbish clearance company and will only remove waste items where this has been expressly agreed and is compliant with relevant regulations.

10.2 The customer must not request us to dispose of hazardous, controlled, or prohibited waste, including but not limited to chemicals, solvents, asbestos, gas cylinders, clinical waste, or items containing hazardous substances.

10.3 Where we agree to remove items for disposal or recycling, we will do so through authorised facilities in line with legal requirements. Additional charges may apply for disposal, weight, or specific materials.

10.4 The customer is responsible for correctly identifying any items that may be regulated or restricted waste. If we incur additional charges, penalties, or costs as a result of undisclosed or misdescribed waste, the customer will be liable for those costs.

11. Access, Parking and Property Damage

11.1 The customer is responsible for providing suitable access for the vehicle and for ensuring that parking is lawful and safe. Any parking charges, fines, or penalties incurred due to inadequate arrangements may be charged to the customer.

11.2 We will take reasonable care to avoid damage to property when carrying out the services. However, the customer should protect floors, walls, and fixtures where they have particular concerns, especially in narrow stairways or tight spaces.

11.3 We are not liable for damage to driveways, pathways, or other surfaces caused by the vehicle where the customer has requested or agreed that the vehicle be driven over such areas.

12. Complaints

12.1 If the customer is dissatisfied with any aspect of the services, they should raise the issue with our team as soon as possible so that we have the opportunity to address it on the day.

12.2 Any formal complaint regarding damage or service issues should be made in writing within a reasonable time after completion of the services, ideally within 7 days. The complaint should include full details and supporting information.

12.3 We will review complaints in good faith and may request additional information or photographs. Where appropriate, we may offer a repair, contribution to repair, or other remedy, subject to the limitations of liability set out in these Terms and Conditions.

13. Privacy and Data

13.1 We will only collect and use personal data to the extent necessary to process bookings, provide the services, take payment, and manage our relationship with the customer.

13.2 We will take reasonable steps to keep personal data secure and will not sell or disclose it to third parties except where necessary to deliver the services, comply with legal obligations, or with the customer’s consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any contract between the customer and Man With a Van Barnet, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.2 No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy.

15.3 We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that contract.

By confirming a booking with Man With a Van Barnet, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.