Privacy Policy

Man With a Van Barnet Privacy Policy

This Privacy Policy explains how Man With a Van Barnet collects, uses, stores and shares personal data about its customers and prospective customers in the Barnet area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man With a Van Barnet customers and enquiries within the Barnet area, regardless of how you contact us or use our services.

Who we are and scope of this policy

Man With a Van Barnet provides transport, moving and related services to residential and business customers in the Barnet area. In providing these services we act as a data controller, meaning we decide how and why your personal data is processed. This policy covers all personal data that we collect and process about our customers, prospective customers and any individuals who contact us regarding our services in the Barnet area.

Personal data we collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking or use our services:

Identification and contact details such as your full name, address, service address, billing address, and any additional contact addresses you provide.

Communication details such as email correspondence, messages you send us, notes of your phone enquiries and any other information you choose to provide when communicating with us.

Service details such as dates and times of bookings, pickup and delivery locations, details of the items to be moved, access information and any special instructions relating to the service.

Billing and payment information such as records of invoices issued, amounts paid, payment method used and transaction reference details. We do not store full payment card details when payments are processed through external payment providers.

Technical and usage information where applicable, such as basic device, browser and interaction data generated when you visit our online pages or submit forms, to the extent that such information can identify you or be linked to you.

We only collect information that is relevant for the purposes described in this Privacy Policy. We do not knowingly collect special category data such as health data or information about your beliefs unless you choose to provide it and it is strictly necessary to deliver the service.

How we collect your data

We collect personal data directly from you when you contact us by phone, online form, or other communication channels to request information, obtain a quote, make a booking or give feedback. We may also receive personal data about you from third parties where they are arranging a service on your behalf, for example an agent or another business partner that books our services for you. In such cases, the third party is responsible for ensuring that they have the authority to share your information with us.

Lawful bases for processing

We process your personal data only where we have a lawful basis under data protection law. The lawful bases we rely on are:

Contract: We process your personal data where it is necessary to provide a quote, enter into a contract with you and perform that contract, including managing your bookings, delivering our services and handling payments.

Legal obligation: We may process and retain certain personal data where required to comply with legal obligations, for example tax, accounting and regulatory requirements.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights. This can include handling customer queries, improving our services, ensuring the security of our operations, and keeping records of service history.

Consent: Where required by law, we may rely on your consent, for example where we use certain cookies or where you ask us to contact you with particular types of marketing communications. When we rely on consent, you may withdraw that consent at any time.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide quotes and respond to enquiries about our services.

To set up, manage and fulfil bookings and contracts with you, including arranging pickups and deliveries and communicating with you about the service.

To issue invoices, process payments and maintain accurate financial records.

To manage our relationship with you, including resolving complaints or disputes and responding to feedback.

To operate, maintain and improve our services, processes and customer service.

To comply with applicable laws and regulations and assist law enforcement agencies where we are legally obliged to do so.

We do not sell your personal data to third parties.

Data sharing and processors

We may share your personal data with selected third parties where this is necessary for the purposes described above, and only to the extent needed. These third parties may act as data processors on our behalf and must process your data in accordance with our instructions and applicable data protection laws.

Categories of third party processors may include:

IT and hosting providers who store or manage our electronic data and systems.

Payment service providers who process payments and related financial transactions.

Professional advisers such as accountants or legal advisers who help us comply with our legal obligations.

We may also share data with law enforcement authorities, courts, regulators or other public bodies where required by law or where necessary to protect our rights or the rights of others.

International data transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data receives an equivalent level of protection. This may include using standard contractual clauses or other safeguards approved under data protection law. You can contact us for more information about any international transfers relating to your data.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general:

Service and booking records are typically kept for a period that allows us to manage our relationship with you and respond to any queries about past work.

Financial and invoice records are kept for the period required by tax and accounting laws.

Enquiry information that does not lead to a booking may be retained for a limited period to help us manage and understand demand for our services.

When personal data is no longer required, we will securely delete or anonymise it.

Your data protection rights

Under data protection law, you have a number of rights regarding your personal data. These rights apply to all Man With a Van Barnet customers in the Barnet area, subject to certain legal conditions and exemptions:

Right of access: You have the right to request confirmation that we process your personal data and to request a copy of that data.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data. This is not an absolute right and may not apply where we need the data to comply with a legal obligation or to establish, exercise or defend legal claims.

Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, for example while we investigate a concern you have raised.

Right to object: You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to have it transmitted to another controller, where technically feasible.

Right to withdraw consent: Where we rely on your consent to process your data, you can withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing that took place before you withdrew consent.

Security of your data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage arrangements, staff awareness and procedures for handling personal data. While we strive to protect your information, no method of transmission or storage is completely secure, and you share information with us at your own risk.

Complaints and contact

If you have concerns about how we handle your personal data, you can contact us using the usual contact details you use to arrange services with Man With a Van Barnet. We will do our best to respond and resolve your concerns. You also have the right to lodge a complaint with the UK data protection supervisory authority if you believe your data protection rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our processing activities or applicable law. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.