Terms and Conditions for Man With A Van Barnet
These terms and conditions set out the basis on which Man With A Van Barnet provides removal, delivery, transport, and related man and van services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. For the purposes of this document, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or any person acting on the customer’s behalf. These terms are intended to create a fair, clear, and practical framework for the service, covering booking, payments, cancellations, liability, waste handling, and the law that applies to any dispute.
Our man and van Barnet service is designed for domestic, commercial, and ad hoc transport jobs, including item movement, partial removals, and local or long-distance collections, subject to availability and service scope. All services are provided on the basis of the information supplied at the time of booking. If those details change, we may revise the price, the schedule, or the suitability of the vehicle and crew. We reserve the right to refuse or stop work where instructions are unsafe, unlawful, or materially different from the agreed job.
A booking is only confirmed when we have accepted your request and, where required, received any deposit or advance payment. The booking process may involve an estimate, a confirmation of the collection and delivery details, a description of the goods, and an indication of access conditions such as stairs, parking restrictions, or loading limitations. You must provide accurate and complete information. If you give incomplete or incorrect details, we may need to adjust the quote or cancel the booking. We may also rely on your stated requirements when allocating the correct vehicle size and number of staff.
Booking Process and Service Conditions
All quotes are based on the circumstances known at the time they are issued. A quote is not a fixed-price contract unless we expressly state that it is. If the job changes because of additional items, waiting time, difficult access, additional floors, delays, or any other factor not included in the original description, a revised charge may apply. The customer should ensure that the property, access route, and items to be moved are ready at the scheduled time. Any delay caused by the customer may result in waiting charges or a revised arrival window.
We may use subcontractors, partner drivers, or additional labour where necessary to complete the service efficiently. This does not change your rights under these terms. Where a customer requests a specific service type, such as a van and man service, a same-day collection, or a multi-stop delivery, we will use reasonable efforts to meet that request, but availability is never guaranteed until confirmed. We are not responsible for missed deadlines caused by traffic, roadworks, weather, access issues, or events outside our reasonable control.
Customers must ensure that all goods are ready for loading, properly packed, and suitable for transport. Unless we agree otherwise, we do not dismantle, reassemble, disconnect, or reconnect appliances, fixtures, or utilities. We may refuse to move items that are excessively heavy, dangerous, fragile, contaminated, illegal, or improperly packaged. If we believe an item may damage property or pose a safety risk, we may decline to handle it or may require additional precautions before proceeding.
Your booking confirms that you have the authority to arrange the transport of the goods listed and that you are entitled to transfer them. You are responsible for ensuring that any third-party permissions are obtained before the job starts, including landlord consent, building management permission, or access authorisation where needed. If access is restricted, you must tell us in advance so we can assess whether the service can be delivered safely and without unreasonable delay.
We may change or cancel a booking where necessary due to vehicle breakdown, staff illness, unsafe conditions, incorrect information, or any event that prevents performance of the service as agreed. In such cases, we will make reasonable efforts to offer an alternative date or time. This is not a guarantee of performance, and we are not liable for losses caused by circumstances beyond our control. We also reserve the right to suspend service where payment is overdue or where a customer has breached these terms on a previous occasion.
If the job involves the collection of waste, furniture, household rubbish, commercial waste, or mixed items, you must tell us exactly what is to be removed. Waste carriage is subject to applicable UK law, including waste duty of care obligations and licensing requirements. We will only remove waste that has been properly declared and accepted in advance. We do not accept responsibility for unidentified waste placed in bags, boxes, or containers unless its contents were accurately described beforehand.
Payments, Charges, and Invoicing
Prices may be calculated by hourly rate, fixed quote, mileage, volume, man-hours, or a combination of these, depending on the service. Any price we provide may exclude parking fees, congestion charges, tolls, ferry costs, waiting time, disposal charges, storage costs, or other third-party expenses unless expressly stated otherwise. You agree to pay all charges due for the service, including any additional sums arising from changes to the job requested by you or reasonably required to complete the work safely.
Payment is due at the time specified in the booking confirmation or invoice. We may require a deposit, partial prepayment, or full payment in advance. Unless otherwise agreed, payment must be made immediately on completion of the service. If payment is by bank transfer, debit card, credit card, or cash, you are responsible for ensuring cleared funds are received. We may retain possession of goods, where lawful, until payment is made in full, subject to any mandatory consumer rights that cannot be excluded.
If the customer disputes any part of an invoice, the undisputed amount remains payable by the due date. Any late payment may result in interest, administrative charges, and recovery costs to the extent permitted by law. We may also suspend future services until outstanding amounts are settled. Promotional discounts, if offered, apply only to the specific booking and period for which they were issued and may be withdrawn if the booking is altered materially.
Cancellations and Amendments If you wish to cancel or reschedule, you must give notice within a reasonable time before the booked date. The amount of any cancellation charge will depend on the notice period, the resources already allocated, and any non-recoverable costs we have incurred. Where a booking is cancelled at short notice, we may charge a percentage of the agreed price or retain a deposit to cover losses and administration.
If you are a consumer and book remotely, you may have statutory cancellation rights in some circumstances. However, if you request that the service begins within the cancellation period, you acknowledge that you may lose the right to cancel once the service has been fully performed, or may be required to pay for work already carried out. Any waiver or limitation of cancellation rights will be handled in accordance with applicable consumer law. Nothing in these terms affects rights that cannot legally be excluded.
We may amend a booking if operational needs require it, including changes to the vehicle, crew size, or arrival time. Any amendment will be communicated as soon as reasonably practicable. If a significant change affects the service materially, you may have the option to accept the amended terms or cancel the booking. We are not liable for any indirect costs caused by a permitted change unless liability cannot lawfully be excluded.
Liability, Damage, and Insurance
We will take reasonable care when handling goods and property, but our liability is limited to losses caused by our proven negligence or breach of contract, subject to the restrictions set out in these terms. We are not responsible for pre-existing damage, wear and tear, defective packaging, items improperly secured by the customer, or losses caused by inaccurate information supplied before the job. Customers should inspect goods before and after transport and raise any concerns promptly.
We shall not be liable for loss of profit, loss of business, loss of opportunity, indirect loss, or consequential damage, except where such exclusion is prohibited by law. Our total liability for any one booking shall not exceed the amount paid for the relevant service, unless the law requires a different limit. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
It is your responsibility to ensure that items are suitably packaged, labelled, and protected for transit. Fragile goods, antiques, electronics, and high-value items should be declared before collection. If you want enhanced protection, you should ask about additional insurance options where available. Unless expressly agreed in writing, we do not provide specialist insurance for undeclared high-value goods, cash, jewellery, or irreplaceable items.
If we move items into or out of a property, we may need you or an authorised representative to be present to confirm what has been loaded, unloaded, or left behind. Once delivery is completed and goods are accepted at the destination, risk in the goods passes to you, except where loss or damage is directly caused by our negligence before handover. If you ask us to leave items unattended, you do so at your own risk unless we have agreed otherwise in writing.
We are not responsible for hidden defects in buildings, driveways, staircases, lifts, or access routes. If property damage occurs because the route is unsuitable, blocked, unstable, or not disclosed in advance, we may not accept liability. You should protect floors, walls, and door frames where necessary and advise us of any special access concerns. Where our staff are asked to enter a property, you must ensure the area is reasonably safe and free from avoidable hazards.
If any claim is made, you must notify us as soon as reasonably possible and in any event within a reasonable period after the event. You should provide details of the alleged loss, photographs if available, and any supporting information we may reasonably request. Failure to report promptly may affect our ability to investigate and may limit any remedy available. Our assessment of a claim will be based on the evidence available and the applicable law.
Waste Regulations and Prohibited Items
Where the service includes waste collection or disposal, you must comply with all relevant waste regulations. Under UK law, waste must be described accurately, transferred properly, and disposed of at authorised facilities only. You must not present hazardous, clinical, asbestos-containing, chemical, explosive, or otherwise regulated waste unless we have explicitly agreed in advance and confirmed that we are legally able to accept it. Illegal dumping or misdescription of waste is strictly prohibited.
You remain responsible for the legality of the waste you present. If any item is later identified as hazardous, contaminated, or not as described, you may be liable for all resulting costs, including disposal, storage, cleaning, transport, penalties, and administrative expenses. We may refuse to load items that appear suspicious, unsafe, or inconsistent with the booking information. We may also report unlawful waste activity where required by law or where we reasonably believe an offence may have occurred.
Where waste transfer documentation, receipts, or records are required, we may issue or retain them in accordance with legal obligations. Customers should keep their own records where appropriate. Our waste removal man with van Barnet service is limited to lawful domestic or commercial waste handling that we are licensed and equipped to undertake. We do not accept responsibility for misrepresentation by the customer or for waste that is mixed with prohibited materials without disclosure.
Customer Responsibilities and Conduct
You agree to behave respectfully toward our staff and to ensure safe working conditions. We may immediately stop the job if staff are threatened, abused, or placed in danger. Smoking, intoxication, violence, or harassment will not be tolerated. If our team has to leave due to unsafe conduct, you may still be charged for time already spent and any costs incurred. We also expect reasonable cooperation with loading, unloading, and access arrangements.
You must not ask us to transport goods unlawfully, including stolen items, counterfeit goods, controlled substances, or items requiring permits that you do not hold. You are solely responsible for the legality of the goods being moved. If we reasonably suspect that a request is unlawful or unsafe, we may refuse the job without liability. We may also end the service if continuing would risk breaching the law or exposing us to harm.
Any instructions given by you or your representative will be treated as authorised. If your representative gives incorrect or incomplete directions, you remain responsible for the consequences. When using a man and van Barnet service, the customer should ensure someone is available to answer questions at pick-up or delivery if required. If no one is present and we cannot complete the work, waiting fees, redelivery charges, or return costs may apply.
Force Majeure, Complaints, and General Terms We are not liable for delays or failures caused by events beyond our reasonable control, including severe weather, accidents, strikes, civil disorder, road closures, fuel shortages, or legal restrictions. Where such events occur, we will use reasonable efforts to resume the service or rearrange the booking. If performance becomes impossible, obligations may be suspended or terminated without fault on either side, subject to any payment due for work already completed.
If you have a complaint, you should raise it promptly so that we can review the matter and, where appropriate, seek a fair resolution. These terms may be updated from time to time, and the version in force at the time of booking will usually apply to that booking unless a change is required by law. If any provision is found unenforceable, the remaining provisions will continue in force. No failure or delay by us in enforcing any right shall operate as a waiver of that right.
These terms form the entire agreement between you and us in relation to the relevant booking and supersede prior discussions or statements, unless expressly incorporated in writing. A person who is not a party to this agreement has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999. By proceeding with a booking, you confirm that you have read, understood, and accepted these conditions governing the man with a van service provided by Man With A Van Barnet.
Governing Law
These terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. Any dispute arising from or relating to the service, the booking, the charges, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. This governing law clause applies regardless of where the customer is based, provided the service is arranged under UK law.
By booking our man with a van Barnet service, you confirm your acceptance of these terms and conditions and agree that the service will be provided in accordance with them and with all applicable UK legislation.